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Frequently Asked Questions

Event Questions:

Where does Step It Up for Clearbrook take place?

This year's event has the option for participants to be in-person or to participate virtually.The in-person event will take place at Cronin Park in Arlington Heights

When is Step It Up for Clearbrook?

The event will take place on Saturday, September, 21, 2024. Registration/Event opens at 8:00. Kids Dash starts at 8:20am, followed by the 5K Run and 1 Mile Walk.

You can see a full schedule of events here.

Is it a walk or run?
It is both! There is a 5K run option and a 1 mile walk option. There is also a Kids Dash especially for children 8 and under. To reduce expenses we have eliminated the 5K Chipped/Timed Run option so all 5K participants will depart at the same time.

Where do I park?

We will have parking for people with disabilities available at South Middle School which is right across the street from the park. Please only park there if you have a handicapped parking pass.

There is additional parking at the garage in downtown Arlington Heights, which is 2-3 blocks away from Cronin Park, on Vail Street. 

You can also park in the surrounding neighborhood. Please be respectful of our neighbors as you park and make your way to Cronin Park.

I can’t attend the event. Can I still fundraise for Clearbook?
Absolutely! You can choose to register as a virtual runner/walker. This allows you can participate anywhere (or not!), and in any way you would like! A fundraising page will be created for you when you complete the registration process so that you can ask friends and family to support Clearbrook along with you. All particpants will receive a t-shirt and a bib. If you are not able to pick up your race packet in Arlington Heights the week before the event, please select the shipping option when you register.

How much does it cost to participate?

Registration for walkers, runners and virtual walkers/runners is $25 per person.

Children 8 and under can register for the Kids Dash that is $10 per child.

All registrants will receive a t-shirt and bib. 

There are extra incentives for individiauls that reach fundraising milestones of $100 or $250 raised. Incentives are cumulative.  

You can also add on a medal which costs an additional $7.

If I registered in advance, do I need to check-in when I get to the event?

Nope! You will be able to pick up your race packet the day before, or at the event. That's all you need to do!

What does this year's medal look like?

If you would like a medal, you must select at registration for a $7 fee.

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What is the walk/run route?

You can view the course here.

Do I get a t-shirt?
All registered participants will receive an event t-shirt. Please choose the correct size in the registration process as we order based on the size you submit.

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When and where can I pick up my t-shirt?

Race packets, including race bib, t-shirt, and fundraising prizes will be available for pick up on Friday, September 20 at the Clearbrook Plaza from 10:00am-6:00pm. (1835 W. Central Road Arlington Heights, IL 60005). You can also pick up your race packet at the event on Saturday morning starting at 7:30 AM.

If you choose to have the packet shipped to you, please register by September 2nd to guarantee delivery by September 12. If you choose to have your packet shipped to you after September 2, you will receive your race packet by end of September.

Can I start a Team/be a Team Captain?

Yes! This event is the most fun when done with friends and family! Select the "start a team" option at registration if you wish to be a team captain.

Will there be activites that morning?

Yes. There will be activities for the young (and young at heart!). This includes face-painting, games and craft activities. There is also a playground at Cronin Park. 

Clearbrook will have an area where you can learn more about our mission and those we serve. Be sure to check that out as it is the reason we are all there!

Light refreshments will be served in the food tent, and you will be able to leave a personal message why Clearbrook and the Step it Up event is special to you.

What kind of food/drink served?

We will have light breakfast foods, coffee, and bottled water.

What is Clearbrook?

Clearbrook is a home, a family, to over 8,000 children and adults impacted by intellectual/developmetal disabilities. We support them - and their families - by providing support across the lifespan, helping them to live their fullest lives possible.

Clearbrook provides personalized programming for children and adults, adult day programming and employment, residential, and clinical services at more than 80 locations in 160 communities throughout the Chicagoland area. We are the largest provider of home-based services in the state.

We're proud of our deep expertise that spans six decades - allowing us to care for an array of unique needs. Clearbrook is more than a non-profit, we are family, friends, a job, a way to give back, a home.

You can learn more about Clearbrook here.


How do I register for Step it up for Clearbrook online?
Click here to register. You can select to register as an individual, join a team, or create a team.  You will need a unique email address to register.

If you wish to register a spouse or children, you can do this as part of your transaction on step 5, "add family member."  He/she will have his/her own username and password, along with a fundraising page. 

Please note if you use the same email address, you will receive multiple confirmation emails at that same address.

Once your transaction is complete, you will receive a confirmation email receipt. 

For help with registration, please contact the Step it up for Clearbrook team at 

Online registration will remain open until 5pm on Friday, September 20.

You may also register in person at the event.

What happens once I’ve registered?

A personal fundraising page will be automatically created for all registered walkers/runners. If you are part of a group that is forming a team, the team captain must register first so that you can choose to connect to the team.  The team captain will receive his/her own fundraising page and will also be in charge of creating the team fundraising page. All team member web pages will be linked to the team web page where all donation totals will be aggregated toward the overall fundraising goal.  

Please use this guide if you need help customizing your personal or team fundraising page.

I forgot my Username and Password.  How can I find out what they are?  

Remember that your username and password are case sensitive.  Click here to go to the login screen. 

Click on the green login button in the top right of the homepage. Follow the links for "forgot my password/email my login information."

If you have additional questions, please contact us at

Is my registration fee a donation? 

Part of your registration fee ($10) is considered a charitable donation to Clearbrook. The IRS states the tax deductible amount is limited to the excess of any dollar amount contributed, less the value of goods and/or services provided by Clearbrook.

In exchange for your registration fee, you receive an event t-shirt and race bib, which costs approximately $15. $10 of the $25 fee is tax deductible. You will see this reflected in your confirmation email after you've registered.

All donations over and above the registration fee are tax-deductible charitable gifts that will help to support Clearbrook clients and programs.

What does the t-shirt look like?

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Do I have to raise $250?

We hope that each walker/runner attempts to raise $250, allowing Clearbrook to provide more opportunities for our individuals. However, it is not a requirement to participate. Please note these are individual fundraising prizes. You must have $250 raised on your personal page, not $250 as a team, in order to receive one of the incentives. Fundraising incentives are cumulative; if you raise $250 on your personal page, you will receive both incentives! Below is the prize for raising $250 or more - a 20 can cooler!

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What If I Raise $100? 

Anyone who raises $100+ will recive a Clearbrook light-up bracelet. Please note this is an individual fundraising prize. You must have $100 raised on your personal page, not $100 as a team. The bracelet will be available at packet pickup and at the event. They can be shipped to you for an additional charge. 

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I received check/cash donations. How do I get those to Clearbrook?

You can send checks or cash to the address below or drop them off. Be sure to include a note with your name so we can apply the funds to your fundraising total. Make sure the donor information is complete on the check so we can issue a tax receipt. All donations, with the exception of registration fees, are fully tax deductible. Checks should be made payable to Clearbrook.

Step it Up for Clearbrook
1835 W. Central Rd
Arlington Heights, IL 60005

We will continue receiving donations for the event (online or otherwise) until the end of our fiscal year: June 30, 2025.

I am uncomfortable asking friends and family to donate.  Can you give me ideas?
Step it up for Clearbrook is a wonderful way for you to share your passion about Clearbrook and the clients we serve. Click here for some fundraising ideas.

Can friends and family make a donation to a walker/runner by going through the main website?

Yes. Direct them to this site. They will be directed to look for you by first or last name. They can also search for a team if they would prefer donating directly to a team rather than an individual. You can also send them the link from your personal fundraising page and they can click on the donate button on that page.   

Someone donated to me and they don’t show up on my webpage.

The donor may have selected , “I wish to remain anonymous” when s/he donated to your web page. The donor may have donated to your team (in which case they would not show up on your personal page, but would appear on the team page). You may also  email us at and staff can search for the donation and apply it to your page, at the donor’s request.


Can't find the answer you are looking for? Contact us at We are here to help!