Frequently Asked Questions

Event Questions:

Where does Step It Up for Clearbrook take place?

This year's event will be a Virtual 5K Run or 1 Mile Walk. You choose the location, the distance, and when you start. 

When is Step It Up for Clearbrook?

The Virtual 5K Run will take place on Saturday, September, 26, 2020. There will be a livestream Welcome video and a Program. At the completion of the video program, registrants can begin their 5K Run or 1 Mile Walk...make sure to take pictures and share on Facebook using hashtag #stepitup2020

Is it a walk or run?
It is both! There is a 5K run option and a 1 mile walk option.

I can’t attend the event. Can I still fundraise for Clearbrook?
Absolutely! Because this year's event is a Virtual Run, you can do it from anywhere, and in any way you would like! A fundraising page will be created for you when you complete the registration process. All particpants will receive a t-shirt and a bib.

How much does it cost to participate?

Registration is $25 per person, and all registrants will receive a t-shirt and bib. There are extra incentives for individiauls that reach fundraising milestones. There will be a Virtual kids Dash that is $10 per child. You can also add on a medal which costs an additional $7.

What does the medal look like?

2020 Medal

What is the walk/run route?

You choose the course and when you start. You may complete a 1 Mile Walk, 5K Run or participate in any way that moves you!

Do I get a t-shirt?
All registered participants will receive an event t-shirt. Please choose the correct size in the registration process as we order based on the size you submit.  

When and where can I pick up my t-shirt?

Race packets, including race bib, t-shirt, and fundraising prizes will be sent to you! To guarantee delivery before September 26th, please register by September 4th.

Can I still start a Team even though the 5K Run is Virtual?

You choose how you would like to participate, as you long as you are being safe! We recommend teams to use the next several weeks to challenge one another with fitness and fundraising goals, as a motivator to stay active and inspired about making a difference for Clearbrook. The Virtual 5K concept allows for flexibility and creativity in participation…essentially the distance, course, and type of movement is up to each individual registrant in the run. You may choose to do the 5K Run or 1 Mile Walk or any way that moves you! We will not be tracking scores, times or distances, and trust that each individual will participate to the best of their ability. 

Teams make it more fun, but please be sure to socially distance as appropriate.

What is Clearbrook?

Clearbrook is committed to being a leader in creating innovative opportunities, services and supports for people with disabilities.

We serve people over a range of ages and disabilities, from children diagnosed with developmental delays at birth, to the unique needs of seniors with disabilities, and all ages in between.

Annually, we support over 8,000 individuals, as well as their families, in 15 counties, in over 160 communities and 50 locations throughout Chicago, the suburbs, and northern Illinois. We are proud to be the largest provider of home-based services in Illinois.

You can learn more about Clearbrook here.


How do I register for Step it up for Clearbrook online?
Click here to register. You can select to register as an individual, join a team, or create a team.  You will need a unique email address to register.

Please view this guide if you need help with the registration process. 

If you wish to register a spouse or children, you can do this as part of your transaction on step 5, "add family member."  He/she will have his/her own username and password, along with a fundraising page. 

Please note if you use the same email address, you will receive multiple confirmation emails at that same address.

Once your transaction is complete, you will receive a confirmation email receipt. 

For help with registration, please contact the Step it up for Clearbrook team at 

Online registration will remain open until 3am on Saturday, September 26.

You may register in person at the event.

What happens once I’ve registered?

A personal fundraising page will be automatically created for all registered walkers/runners. If you are part of a group that is forming a team, the team captain must register first so that you can choose to connect to the team.  The team captain will receive his/her own fundraising page and will also be in charge of creating the team fundraising page. All team member web pages will be linked to the team web page where all donation totals will be aggregated toward the overall fundraising goal.  

Please use this guide if you need help customizing your personal or team fundraising page.

I forgot my Username and Password.  How can I find out what they are?  

 Remember that your username and password are case sensitive.  Click here to go to the login screen. 

Click on the green login button in the top right of the homepage. Follow the links for "forgot my password/email my login information."

If you have additional questions, please contact us at

Is my registration fee a donation? 

Part of your registration fee ($10) is considered a charitable donation to Clearbrook. The IRS states the tax deductible amount is limited to the excess of any dollar amount contributed, less the value of goods and/or services provided by Clearbrook.

In exchange for your registration fee, you receive an event t-shirt and race bib shipped to you, which costs approximately $15. $10 of the $25 fee is tax deductible. You will see this reflected in your confirmation email after you've registered.

All donations over and above the registration fee are tax-deductible charitable gifts that will help to support Clearbrook clients and programs.

Do I have to raise $250?

We hope that each walker/runner raise $250, allowing Clearbrook to provide opportunities for our individuals. However, it is not a requirement to participate. If you raise $250, you will earn a Clearbrook Buff/Gaiter! Please note this is an individual fundraising prize. You must have $250 raised on your personal page, not $250 as a team. 

Runner's Scarf

What If I Raise $100? 

Anyone who raised $100+ will recive these Clearbrook sunglasses. Please note this is an individual fundraising prize. You must have $100 raised on your personal page, not $100 as a team.

2020 sunglasses

Can I register the day of the event?

Yes! Please note you will not receive your t-shirt or bib until Mid-October. 


I received some check donations. How do I get those to Clearbrook?

You can send them to the address below or drop them off. Be sure to include a note with your name so we can apply the funds to your fundraising total, or simply use this form.  Make sure the donor information is complete on the check so we can issue a tax receipt. Checks should be made payable to Clearbrook.

Step it up for Clearbrook
1835 W. Central Rd
Arlington Heights, IL 60005

We will continue receiving donations for the event (online or otherwise) until the end of our fiscal year: June 30, 2021

I am uncomfortable asking friends and family to donate.  Can you give me ideas?
Step it up for Clearbrook is a wonderful way for you to share your passion about Clearbrook and the clients we serve. Click here for some fundraising ideas.

Can friends and family make a donation to a walker/runner by going through the main website?

Yes. Direct them to this site. They will be directed to look for you by first or last name. They can also search for team. You can also send them the link from your personal fundraising page and they can click on the donate button on that page.   

Someone donated to me and they don’t show up on my webpage.

The donor may have selected , “I wish to remain anonymous” when s/he donated to your web page. The donor may have donated to your team (in which case they would not show up on your personal page, but would appear on the team page). You may also  email us at and staff can search for the donation and apply it to your page, at the donor’s request.


Can't find the answer you are looking for? Contact us at We are here to help!